Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product, typically starting at 5 MT for premium items like moringa and honey, up to 50 MT for cotton fiber. Exact MOQs for each commodity are listed on our product catalogue page.

Question 2

Do you provide samples before a full order?

Accepted Answer

Yes. We can arrange pre-shipment samples for serious buyers, shipped via courier at the buyer's cost, so you can verify quality before committing to a bulk order.

Question 3

What Incoterms do you support?

Accepted Answer

We ship under FOB, CIF, CFR, EXW, FCA and DAP. Your preferred Incoterm can be selected directly in our quotation form, and we'll structure pricing and logistics accordingly.

Question 4

What payment terms do you accept?

Accepted Answer

We work with secured payment instruments including Letter of Credit (L/C), Cash Against Documents (CAD) and escrow arrangements. Payment terms are agreed and confirmed in the formal quotation before production begins.

Question 5

How long does it take from order confirmation to shipment?

Accepted Answer

Lead times depend on product and volume, typically 2–4 weeks for aggregation, quality control and container loading after order confirmation and deposit. We provide an exact shipment schedule with every formal quotation.

Question 6

Can you source a product that isn't in your catalogue?

Accepted Answer

Yes — this is our Custom Sourcing service. Our field network across Burkina Faso and West Africa can locate, verify and export almost any regional agricultural commodity to your specification. Submit a request through our Custom Sourcing page.

Question 7

What quality certifications or inspections do you offer?

Accepted Answer

Every lot is inspected, graded and tested before loading. Pre-shipment inspection by SGS or Bureau Veritas is available on request, along with phytosanitary certificates and certificates of origin.

Question 8

What documents come with each shipment?

Accepted Answer

Standard export documentation includes certificate of origin, phytosanitary certificate, packing list, commercial invoice and bill of lading. Additional certification (SGS, Bureau Veritas) can be added on request.

Question 9

Which markets do you currently export to?

Accepted Answer

We currently ship to 30+ destination markets across Europe, Asia, the Middle East and the Americas. See our Export Markets section on the homepage for regional details.

Question 10

How do I request a formal quotation?

Accepted Answer

Fill out the quotation form on our Contact page with your product, estimated quantity, destination port and preferred Incoterm. Our export desk responds with a formal offer within 24 business hours.

Frequently Asked Questions